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Thank you for visiting Deutschmahct official site. Deutschmacht official site is run by Fortune Fountains (Asia) Limited (below refer as FF). By accessing this site and use of the sites or services (such as placing order on the site), you are agreeing to all of the Terms and Conditions.


FF reserves the right to make change to the site, include Private Policy and this Terms and Conditions. We may update this page from time to time, we suggest you to check before you shop with us each time. 


Certain services offered in Deutschmacht official site may require you to register for an account. When you are registering an account, you are agreed to provide information that is true, accurate, current and complete. Please refer to the Private Policy for more information on how we handle your personal data.

In using Deutschmahct official site, you are agreed to accept responsibility of all activities conducted through your account. You are responsible for keeping your account’s username and password safe. If you find any suspicious activities going on your account or there is unauthorized use of your account, please contact our customer service team as soon as possible.

FF reserves the right to terminate /suspend your account if we found the below including, but not limited to:

1. Attempt to hide the use of multiple accounts or disrupt our service
2. Contain communications that contain any unlawful, harmful, threatening, obscene, hateful or racially, ethnically.
3. Advertising or sending unsolicited messages.
4. Impersonating others or providing false information.

You will receive an email notification if your account is being terminated. Please contact our customer service team if you find any mis-termination on your account. 

All contents (includes any logo, text, image, video, audio and photograph) are the intellectual property of FF and are protected by intellectual property and copyright laws. The site is for personal and non-commercial purpose, and any copy or publish of Deutschmacht official site content must be authorized by FF. Any unauthorized copy or publish or use of Deutschmacht official site content may lead to legal action.

FF reserves the right to amend or withdraw any of the sites’ content without prior notice. FF is not liable for any service/ site unavailable at any time for any period.

When you are using our service, you must 


1. Be aged 18 or above

2. Possess a valid credit card issued by a licensed bank accepted by FF or with a valid Paypal account

3. Provide true and accurate personal and payment details (include email address, name, phone number, billing information and other requested information)


In placing order on Deutschmacht official site, you authorize FF to charge on your credit card or PayPal account in the total amount of your purchased goods. You also authorize us to use personal information provided by you to perform any anti-fraud checks, include credit checks and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we use your data.

 

Please note that all orders are subject to stock availability and final confirmation. Items put in the shopping cart will not be reserved.


All goods selling in Deutschmacht official is for personal use only. For business partnership or other co-operation, please contact our customer service.

FF will ensure the product description to be as accurate and complete as possible. However, we do not warrant that content and product description are accurate, complete and error-free. If you find our product description do not match with product please refer to our Return Policy.

All the transactions on the site are in Hong Kong Dollars (HKD). Other currencies shown are for reference only. The final price charged in your currency will be calculated by your card issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction. FF is not responsible for the price difference due to exchange rate or any additional charge by your card issuing bank.

You may receive the promotion code/ voucher code from us from time to time for the discount on specific products. Remember to use before you check out!


Each promotion codes/ voucher code has its own terms, where we will make clear when it sent to you (e.g. for what products, applied duration, single/ multiple use etc). Please check carefully before use.


Please keep the promotion code/ voucher code for your own use only (e.g. do not share it on social media). If we think there is or has been misused of the promotion code/ voucher code (e.g. selling or sharing with others), FF reserves the right to cancel or suspend the promotion code or even suspend user account at any time without prior notice. 


We may also cancel or suspend the promotion code if we found any fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the promotion code/ voucher code. 

This site accepts payments made by Visa, MasterCard and PayPal. All the transactions go under Paypal and we do not keep your credit card information. 


Once you have placed an order with us, you are confirming that the credit card or the Paypal account you used is yours or you have been authorized by the owner to use it.  If the card issuer or PayPal fail to authorize payment to FF, FF is not liable for any delay or non-delivery.

Once you have placed the order and finish the payment (entered all payment detail) process, we will send you a confirmation email to notify the receipt of your order. This email only serves to notify your order is being received.  When you order is confirmed, we will be sending another email to you to confirm your goods have been dispatched. 


Your order may not be accepted/rejected in the following situation

1. FF is unable to obtain the payment

2. The product is out of stock, or unavailable

3. You are not eligible to place order as set in this Terms & Condition


Our customer service team will contact you as soon as possible if there is any changes on your order. If your order is rejected but did not hear from us, please contact our customer service team.

Please note we are unable to deliver some products to some regions / countries. Please check the availability in product detail page before purchasing.  


Your order will delivery via third parties logistic company. You can check the expected delivery date on Shipping. FF will try its best to meet this estimation, however, as the logistic is handled by third parties, we could not guarantee the estimation must be met. FF is not responsible for any delay in delivery or missing parcel caused by third parties’ logistic company. FF is also not responsible for any delay in delivery or missing parcel due to wrong information provided.  


FF provides free shipping on orders on some regions / countries (after discounts and vouchers have been applied), please refer to the Shipping for free delivery spending amount and available regions/ countries. Orders under the free delivery spending amount or from free shipping not available countries will be subjected to a shipping fee, please refer to the Shipping for detail shipping fee. FF reserves the right to update its shipping policy without prior notice.


Our system will detect your free delivery spending amount according to the address you provide. If the system fails to detect the free delivery amount, please contact our customer Service team as soon as possible. FF is not responsible for any failure on delivery due to mistyping of address.


Please note all price marked in Deutschmacht official site do not include import tax, all the import tax will be borne by customer and may vary between different regions/ countries. FF is not responsible for any delay or non-delivery due to late import tax notification or payment or refusion on import tax payment.  

If the product you bought from Deutschmacht official site is with warranty and still within the warranty period (please check Product Warranty for detail) or if the product you received satisfy with our Return policy, you can return your order for a full refund or exchange. To return a product, the below must be satisfied


1. You must return the product with the original packaging, with all inner contents mentioned in the box/user guide, it may include but not limited to charging cable, user manual, accessories

2. Your purchased invoice


Please note that FF is not able to provide a refund on the shipping fee for the original order and the return posting cost will be borne by customers. 

All comments or views expressed in other media by anyone, whose products are sold via this site are their own.


Our team will try our best to make sure every content on Deutschmacht website is accurate and error-free. However, we do not guarantee the service are free of viruses or other harmful components. We strongly recommend all users to have up-to-date software, including anti-virus.


Our service may also be affected by other uncontrollable factors, for example adverse weather, in such case, we will try our best to maintain our service but FF is not responsible for any delay/ failure in our service.


You agree to indemnity, defend and hold harmless FF (including its directors, officers, employees, agents, suppliers and affiliates, from all liabilities, claims, expenses, damages and costs (including, but not limited to, legal fees) arising from your use of Deutschmacht official site or your breach of the Terms and Conditions. 

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms and Conditions.

If you have any complaints about Deutschmacht official site, please contact our customer service team. We will try to resolve any disputes when arise. 

Deutschmacht official site is run by Fortune Fountains (Asia) Limited. Deutschmacht (refer as DM) dedicated to keep your privacy safe and secure. We only use your name and other information, which relates to you in the manner set in this Private Policy. We will only collect information where it is necessary for us and we will only collect information if it is relevant to our dealing and service to you.


If you have any questions, suggestion or comments on our privacy policy, we are always happy to hear from you. If you have any comments or suggestion, please contact us on: enquiry@deutschmacht.com

Everything we do relating to your information is covered by the following data principles:


·  Your information belongs to you, not us – you should be able to control it, and you should know and feel comfortable to how we deal with your information.

·   We will only collect, keep, use your information internally, and share only necessary information for genuine business purpose (e.g. deliver your order). We might also share your information where we are legally required to do so.

·   We will not sell, share or trade customers personal information with third parties.

·   We will try our best to keep your information protected and secured. 


When you are registering with us, we will collect the below information:


- Name

- Gender

- Email Address

- Date of birth (Month/ Date/ Year)

- Delivery Address

- Telephone Number

We use your information in different ways under different situations. The tables below list out in detail

Your name and contact details

How we use your name & contact details

Reason

Deliver your purchases to you

We need your name and contact detail to deliver our products to you

Send you service messages via e-mail, such as order updates

Get you update on the order status.

Sending you information by email or post, about our new products and services

To let you know our latest products and news. We only do this if you agree to.

Fraud prevention and detection

To prevent and detect fraud against either you or Deutschmacht.

Showing you our adverts as your browse the web

So you can see our latest products and offers.

Finding out what you, and other customers like

To make sure we show you what you want, and keep our competitiveness

 

Your date of birth information

How we use your date of birth

Why?

Fraud prevention and detection

To prevent and detect fraud against either you or Deutschmacht.

Sending you offers by email

Let’s us prepare some surprises to you on your birthday.

 

Your gender information

How we use your gender information

Why?

Finding out what you will like

To get you the suitable products and news. We only send you information if you agree to.

           

               Your contact history with us

               When you contacted us via instant chat, social media, email etc.

How we use your contact history

Why?

Provide customer service and support

We have to collect this to get to you and understand your needs.  

Train our staff

To provide you the best customer service.

 

Purchase history and saved product

What you’ve bought and what you’ve stored in your shopping cart.

How we use your purchase history and saved items

Why?

Sell you things

We need this to process your order.

Provide customer service and support, and even returns

We need to process your order and provide assistance to you.

Finding out what you, and other customers, like

To ensure we are giving you what you want, and to stay ahead of the competition


Information about your phone or laptop, and how you use our website

Information you give us when you browse our site, including your IP address and device type and as well as how you use our website.

How we use information about your phone or laptop, and how you use our website

Why?

Improve our website and set default options for you (such as language and currency)

To give you the best possible shopping experience

Protect our website

To prevent and detect fraud against either you or Deutschmacht.

 

                Your responses to surveys, competitions and promotions

How we use your responses to surveys, competitions and promotions

Why?

Run the survey, competition or promotion

We’ve got to do this to perform our contract with you — if we can’t use your entry, you can’t possibly win!

 

We may not be able to process your order if we do not have your personal information.

We may anonymise personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, and developing new products and services. 

DM will try our best to protect all information collected is safe and securely stored. We will strive our best to protect all information by processing the below 


- Restricting access to personal information

- Maintaining our website/ software to prevent unauthorized computer access

- All personal information will be destroyed when no longer needed for our record retention purpose


We will not share your information with other companies / organizations other than those relate to delivery of the products you have purchased from Deutschmacht official site such as your name, telephone and address to a third party to make delivery of your purchased products. (e.g. courier). In exceptional circumstances, for example required by the law, DM may be necessary to disclose personal information. 

When you register as a user on Deutschmacht official site, we may use your personal information to share the latest promotion offer and news to you from time to time. If you do not want to receive our latest news and offer, you can always log into your account and disable the subscription.


Just follow the below simple steps

1. Log into your account

2. Go to Newsletter

3. Select “No”


Please note it may take few days to update the status, we will process this request as soon as possible. 


We also engage in online advertising, to keep you update and aware of our latest products and news.


You may be able to see Deutschmacht ads when you are on other websites and apps. We do this by using variety digital marketing network, and we use different advertising technologies such as pixels, ad tags, cookies, as well as some service offered by other sites, such as Facebook and Google Analytics. 


The banner and ads you see may base on the information we have about you, or your previous use of Deutschmacht (your search history or the content you have read) or the Deutschmacht ad you have clicked. 


We will only keep your information for as long as we are either required to by law or as is relevant for the purpose for which it was collected.

If you no longer wish to use our website, you can contact our customer service team and request delete of all your information. 

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Your actual order details will be stored with us. You may access your information at any time by logging into your account. You may also view the detail of your purchased items, the delivery status, your address details and promotion material you have agreed to receive. You are responsible to keep your personal information safe and not disclose to a third party. DM do not take any liability for misuse of password unless it is our fault.


You have the rights on your personal information:


- The right to be informed about how your personal information is being used.

- The right to access the personal information we hold about you.

- The right to request the correction of inaccurate personal information we hold about you.

- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.

- The right to stop direct marketing messages, which you can do through My Account.

 

Please contact us if you have any questions, or would like to have a complaint. 

We use cookies when you visit our site. There are four main types of cookies


(1) Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to cart”.

 

(2) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.

 

(3) Customer preference cookies – when you are browsing or shopping on Deutschmacht, these cookies will remember your preferences (like your language or currency), so we can make your shopping experience as smooth as possible.

 

(4) Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

 

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to do so. Please note that by deleting or disabling future cookies, your user experience may be affected. 

DM reserves the rights to change this Private Policy from time to time.

If there is any significant changes, we will state clear on our website or even announce via email, so you know the changes before you continue using Deutschmacht. 

Any complaints regarding to this Private Policy, you may contact our customer service team: enquiry@deutschmacht.com