Maintenance Service

Warranty Service Guideline

1. Within Warranty Period (Valid for one year from the date of purchase)

  • General Product Repairs: Free of charge (additional fees may apply if the cause of damages is from human mishandling or accidental).
  • Water Dispenser Repairs: During the warranty period, customers can enjoy free on-site inspection, product repair, and parts replacement services. (additional fees may apply if the cause of damages is from human mishandling or accidental). For products purchased at Broadway, please call the Harbourmark service center to schedule repairs at hotline: 2742 8311.

2. After Warranty Period

  • Small and Medium Appliances & Other Electronics:
    • Repair inspection fee: $300 (parts will be charged separately).
    • Important Notes:
      • No on-site service for small appliances; customers must schedule a drop-off date via WhatsApp at 9721 2879 and bring the defective product to our designated Service Center.
      • Small and medium appliances include chargers, charging cables, hubs, massagers, headphones, blood pressure monitors, hair dryers, eye-care lamps, water flossers, electric toothbrushes, heaters, fans, air purifiers, dehumidifiers, air conditioner and so on.

 

Water Dispenser Repair

Charge（HKD）

1

Inspection fee

$500

2

Collection fee

$500

3

Repair Center Labor

$1000

 

 

Maintenance Process

  1. Contact Us: Please reach us out via our WhatsApp number : 9721 2879 and describe the product malfunction. For small to medium size of defective products, please schedule a drop-off time and date. For water dispenser, you can either drop it off or arrange for an on-site inspection.
  2. Provide Proof: Present your purchase invoice and the scheduled date for service.
    Note: If damage is due to human factors, relevant parts costs will still apply during the warranty period. For Broadway customers, please call the Harbourmark service center at 2742 8311.
  3. Drop-Off: Bring the defective product and your receipt/invoice (if available) to our designated Service Center.
  4. Inspection: After collecting the defective product, we will send it to the repair department for inspection and follow-up.
  5. Quotation & Confirmation: After inspection, we will provide a quote via WhatsApp, and repairs will be arranged upon confirmation and prepayment.
  • Once the Quote is Accepted and Payment received :
    • The repair department will proceed with the repairs and parts replacement. You will be notified of the collection or delivery time once the Operations are completed.
    • Note: The warranty period for parts is 30 days from the date of repair receipt.
  • If the Quote is Not Accepted:
    • The defective product will be returned, and the inspection fee will not be refunded.

Payment Method

If you need to pre-pay for inspection fees and parts, please follow our CS instructions for payment details.

 

Terms and Conditions

  • Please make an appointment via WhatsApp in advance; otherwise, repair requests will not be processed.
  • The warranty period for parts replacement does not cover consumables and/or wear-and-tear and/or non-functional parts and/or accessories. If on-site replacement of such additional parts is required, the cost of the parts replacement and the on-site inspection service fee will be required.
  • Damage caused by abnormal environmental conditions or improper use will not be covered under warranty and will incur additional charges, such as a basic inspection fee of HK$300.
  • For on-site inspection services in outlying areas, quotation on demand by customer request.
  • The on-site inspection fee for the defective appliance must be prepaid.
  • Service will be suspended and rescheduled in case of heavy rainstorm/ warning signal No. 3 or above.
  • The company is not responsible for any delays, suspensions, or rescheduling due to traffic, weather conditions, or other factors. Simply Case of Force Majeure.
  • Customers can change the scheduled service location or date once; please notify us at least 2 working days in advance.
  • The above charges apply only to the Hong Kong Special Administrative Region.
  • For further detailed inquiries regarding the above inspection and maintenance service charges, please call 2742 8311 or WhatsApp 9721 2879.
  • All disputes will be subject to the final decision of Fortune Fountains (Asia) Limited.
  • All service charges must be prepaid; on-site payments are not accepted.
  • This price list is for reference only; special circumstances may result in different quotation.
  • Fortune Fountains (Asia) Limited reserves the right to change the above charges without prior notice.